Tag Archives: volunteering

Meet the volunteer nonprofit technology mavens of March 2015!

An Evening of Pro Bono, Sales-Pitch-Free Tech...

 

I love working with Annkissam, and one of my favorite tasks is assisting in organizing their pro bono, sales-pitch-free  tech consultation events for local nonprofit professionals.

The next pro bono event will be on the evening of March 31st at the Cambridge Innovation Center.

Tech Networks of Boston and 501 Partners will be serving as co-hosts; I love to see these three mission-driven nonprofit technology assistance firms collaborating to serve nonprofit organizations.

I also love to see a wide range of other nonprofit technology mavens volunteering a few hours of their time at these events to offer consultations to any of the nonprofit guests who request assistance and advice.  In addition to the immediate help that this provides to the attendees, the event is a opportunity for nonprofit techies to do skills-based volunteering together, and sends a crucial message about our ability to collaborate.

Here is the all-star March 2015 team of nptech volunteers!

Nonprofit technology and drive-by volunteering: Not a good combination!

scream

This is not a popular point of view, but hackathons and other short term tech volunteering opportunities bring on my anxiety rather than my enthusiasm.  I think of these situations as drive-by volunteerism, and potential disasters for nonprofit organizations.

Let’s switch to a less violent metaphor than a drive-by shooting – we can talk in terms of the perinatal year.  (I’ve worked with programs for teen mothers and their babies, which gave me the idea for the comparison.)

The birth of a child and the completion of a nonprofit technology project have a lot in common:

  • Planning (This does not always happen, but it’s advisable.)
  • Conception (I admit that this generally more fun in cases of human reproduction than in cases of nonprofit technology projects.)
  • Gravidity (This often includes nausea and stretch marks.)
  • Labor (This is usually painful.)
  • Delivery (This can involve emergency surgery.)
  • After care for mother and child (This often includes a hand-over from one specialist to another.)

Perhaps it’s not a perfect analogy; however, it illustrates my point that it’s realistic to think in terms of a twelve-month cycle for the successful implementation of a nonprofit technology project.  A technology implementation does not begin at the labor stage, and delivery certainly does not mark the end.

Skills-based volunteering, especially skills-based tech volunteering, is simply different from spending the afternoon stuffing envelopes on behalf of your favorite cause.

Moreover, volunteer management is a professional skill set in its own right; it requires experience and knowledge of best practices. It’s not something than just anyone can do spontaneously.

Unfortunately, the sort of nonprofit that is most in need of volunteer assistance with its technology – a small, under-funded organization – is the least likely to have a professional volunteer manager on staff, or an IT professional who can take long term responsibility for the tech implementation.

This is why the thought of a short term tech volunteer project for a small, under-funded and highly worthy nonprofit fills me with horror.  The likelihood seems so strong that the long term implications haven’t been considered, and that it might actually be a disservice to the organization.

This is also why I’m deeply grateful that Common Impact, a wonderful nonprofit based here in Boston, has developed a model for skills-based volunteering that is highly effective for tech implementations.  Fortunately for all of us, they are willing to share what they’ve learned.  Tomorrow, Patricia Vaccaro-Coburn of Common Impact will be our featured guest at a TNB Roundtable session on best practices in managing tech volunteers, and I am confident that this will be an enlightening experience for nonprofit professionals who see short-term volunteer tech projects as the solution to their problems, rather than the beginning of new set of challenges.

If you don’t know anyone at #15NTC, come stand (or sit) next to me!

15ntc

Srsly!

I’m very excited about participating in NTEN’s upcoming Nonprofit Technology Conference (also known as #15NTC) in Austin, Texas!

I’ve been recruited by NTEN for my favorite volunteer task:  staffing the NTENer Center.  I’ll be at the Center on March 4th and 5th.  My job is to answer questions, engage people in conversation, and introduce them to each other.  (Actually, that’s what I enjoy doing throughout the conference – you can flag me down whenever you like, and not just when I’m on duty at the NTENer Center.)

Not only would I like to thank the NTEN team for tapping me to by an official greeter, I’d also like to thank Tech Networks of Boston for sending me to #15NTC as its representative.

My first nonprofit technology conference was the precursor to NTC, the Circuit Rider Roundup in Denver (2001).  It struck me then that it was really important to assist all attendees in feeling welcomed and included.   I like introducing people to each other, and have been doing my best ever since.

 

 

Where I fail: Balancing between billable hours and volunteerism

Balancing Stones

Inspired by Beth Kanter, I have been reading and reflecting intensively about how we cope with failure in the nonprofit/philanthropic sector.  Today, I’ve been asking myself what my biggest failure is as an nptech professional.

No contest:  it’s my failure to balance the work I do on a volunteer basis with the work I do for which I am paid.

It’s tough to say no to anyone in our sector who needs help and can’t afford a consultant.  Fortunately, I have a much-loved client, the Data Collaborative, that underwrites my time to provide strategic assistance for a selected group of nonprofits that would not otherwise be able to receive help.  Unfortunately, the number of hours of my time that they can underwrite is limited.

In fact, I hate to say no, and in a typical week I often put in twenty or thirty hours of unremunerated service.

The truth is that, if I didn’t have to charge anyone, I could put in sixty hours of work a week throughout the year with mission-based organizations, and still have a waiting list. 

The demand for my services is that high – even if the availability of funding to pay me is somewhat lower.

So the big fail is that in the last month or two I have neglected to balance all the work I do without charge with the proper number of billable hours.  This is a bad idea, and works against everyone’s interests.

Here’s why everyone loses if I don’t achieve more balance in my consulting practice:

  • If I don’t charge for my work, then I cannot pay for food, for rent, or for health insurance.
  • If I don’t have these basics, then I will die of starvation, exposure, or chronic illness.
  • If I die, my services will not be available to mission-based organizations who need me, for either love or money.

So here I am, acknowledging my failure to bear these basic economic realities in mind.

Now I’ll go a step further, and ask for help.  You can help keep me doing useful work, by referring potential clients to me who are both willing and able to pay for my services.

Thank you!

My current daydream: The marriage of outcomes management apps with data visualization apps

The marriage of outcomes management with data visualization

Given my current preoccupation with both outcomes management and data visualization for mission-based organizations, perhaps it’s not a surprise that I’m daydreaming about integrating applications that were designed for these two tasks.

This daydream was inspired by a recent conversation with Patrice Keegan, executive director of Boston Cares (a HandsOn Network affiliate).  She is keenly interested in both outcomes and data visualization, and she leads a nonprofit of modest size that collaborates not only with many local partners but also with a national network of sister organizations that facilitate short-term volunteering.  In other words, Boston Cares provides a gateway to volunteerism for individuals, corporations, and community-based nonprofits, and then shares best practices with its counterparts across the United States.

What better poster girl could there be than Patrice, for my Cause, which is making it not only possible but easy for her to take her outcomes analyses and turn them in visuals that tell the story of the social impact of Boston Cares?

Moreover, what good is a cause and a poster child, without a poster?  Here’s mine:

Patrice Keegan of Boston Cares
Special note to software developers in the nonprofit sector:  please take a look at that bright, shining face, and give your efforts to the cause.

Common Impact, Hands On Tech Boston, and volunteer management

Yesterday, I had the great pleasure of meeting with some colleagues at Common Impact and Hands On Tech Boston.

We talked about a number of subjects (and a few ways that I might be able to be helpful to them), but it seems to me that a really important theme of our conversations was about volunteer management. It’s a complex challenge that requires finely honed skills, plenty of experience, solid relationships, and a good head for strategy.

Of course, this is ever so much more so the case when a nonprofit is relying on volunteers to do a mission-critical technology implementation.  I definitely have moments when I agree with the Nonprofit Curmudgeon that when it comes to nonprofit technology,  “volunteerism is great but it ain’t the long term solution.”   However, Common Impact provides a superlative model for skills-based corporate volunteering, and it works for technology implementations.

However, Common Impact can only work directly with a limited number of nonprofits.  Fortunately, they are now making available online a “Readiness Roadmap” that will help organizations do the self-assessment and active preparation for a skills-based volunteer project.  Actually, I suspect that using this tool will help any nonprofit that is seriously contemplating a major technology implementation, regardless of whether volunteers are part of the plan.

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