Tag Archives: rachael stark

Is KM for you?

km equals no wtf

I had a great time collaborating with Rachael Stark (the uber librarian) on the Annkissam white paper about knowledge management for nonprofits.  One of our challenges in writing it was our recognition that many nonprofit professionals might be in a lot of organizational pain without realizing that the pain might be addressed by a knowledge management strategy.  We then had fun coming up with typical scenarios that anyone would recognize as problems, and that we knew to be knowledge management challenges.  By articulating them, we might be able to meet nonprofit professionals where they were and offer them assistance.

We were well into the creation of the white paper, when I realized that I had been unconsciously influenced by a pamphlet that a friend of mine gave me long ago.  He was a member of Alcoholics Anonymous, and this pamphlet asked some simple questions to help problem drinkers decide whether A.A. was for them.

Here are the scenarios that Rachael and I offered in our white paper on knowledge management for nonprofits.  If you are a nonprofit professional, you can decide for yourself whether KM is for you:

  • When a staff member gets sick, takes a leave, retires, resigns, or goes on vacation, then other employees are unable to locate crucial information.
  • The executive director (or another top-level staff member) is scheduled to retire, but his/her most crucial organizational knowledge is not written down, and there is no strategy in place for conveying it to his/her successor.
  • Project teams generate multiple versions of key documents, but it’s hard to gather all the changes in one place. No one knows for sure which version is the final one, and the wrong version may be used by accident.
  • Staff members don’t know which colleague to approach with questions on a specific topic.
  • No one in the nonprofit organization is certain about the history or current status of its relationship with a specific project, funder, or partner.
  • Manuals of policies and procedures exist, but staff members have difficulty finding the relevant passage in them when they have a specific question that urgently needs to be answered.
  • Staff members don’t know about existing resources and reports that could help them make good strategic decisions.
  • Standard information that is needed for a routine operation must be gathered by hand from disparate paper and electronic sources each time it is needed.
  • The organization has scaled up to national operations. Now that the staff members are geographically distant from each other, they have difficulty sharing or obtaining
    information from their colleagues.
  • Staff members feel frustrated, rushed and overworked because information is hard to find, or because they are never confident they have the right version.
  • It is difficult to determine whether the nonprofit organization is meeting its mission fully, partially, or not at all.
  • If the nonprofit organization is meeting its mission, it is difficult to ascertain what factors are making this possible, and what factors are extraneous.

Alcoholics Anonymous is a great organization, and one of the bits of A.A. wisdom my friend taught me is that success in helping people happens through “attraction, not promotion.” It is only when people are in enough pain that they are able to hear that help is available and willing to try doing things differently. Perhaps we can hypothesize, in a limited way, that as with recovery from alcoholism, so with adoption of a knowledge management strategy within a nonprofit organization.

Meet the #NPtech mavens of November 2014!

I (heart) NPtech

On Monday, November 3rd, Annkissam, Tech Networks of Boston, and 501Partners
will be co-hosting an evening of pro bono, sales-pitch-free tech consultations for local nonprofit professionals!

This event will take place at the Venture Cafe in Kendall Square.  Nearly seventy nonprofit  professionals will be able to have short one-to-one consultations with as many mavens as they like.   (I will be one of them, offering consultations about strategic tech planning, knowledge management, social media, web strategy, and some other topics.)

I want to give a big shout out to my fellow mavens, who are volunteering to serve the nonprofit attendees in a completely sales-pitch-free environment:

In addition to the excitement of an event that enables me to work with a slew of nonprofits that are making the world a better place, I love the idea of showing the world that our local community of nonprofit technology professionals is a surprisingly collaborative one.  Three nonprofit technology assistance companies are coming together to host and underwrite the evening, and the 21 mavens will be working side by side in one room.  We’ll be encouraging all of our guests from the nonprofit sector to solicit second, third, and fourth opinions.  The goal isn’t to block them from exposure to other vendors, but to make sure they have the information they need and an opportunity to identify resources that are a good fit for their needs.

Nonprofit Knowledge Management: It’s alive!

nonprofit knowledge management

Yesterday, I had the great pleasure and privilege of helping to facilitate a workshop on knowledge management for small nonprofits at the Massachusetts Nonprofit Network conference, along with my esteemed colleagues Mollie Murphy, Kevin Palmer, and Jim Fisk.

This session also marked the debut of Annkissam’s new web site, Nonprofit KM.  I’m thrilled with the design work that Tsholo Thekiso (also from Annkissam) has done to make it clean and beautiful.  Right now, the new site only has a few items on it; more will be forthcoming.  At the moment, I’d especially like to recommend two items to your attention:

Special thanks go out to the uber librarian, Rachael Stark, who has worked very closely with me on Annkissam’s knowledge management for nonprofits initiative, and is responsible for much of the information and insight that is infused in the new Nonprofit KM web site.  To know Rachael is to understand the power of librarianship, and to glimpse the potential for collaboration between librarians and nonprofit professionals.

I’m also grateful to the Annkissam team in general and its Drupal development team in particular.  Although Annkissam has developed an excellent Drupal-based knowledge management system for small nonprofits, Habitat, the new Nonprofit KM is all about providing crucial assistance to those who are struggling with knowledge management challenges, rather than a commercial message about Habitat.  Likewise, yesterday’s workshop on knowledge management for small nonprofits was all about brainstorming the main problems and possible solutions, and not a sales pitch for this specific product.

And that’s the way it should be.  In fact, it’s important to understand that not every problem in nonprofit operations can be solved by knowledge management, that there is a range of strategies that stretches far beyond any one software solutions, and that a commitment to organizational change is crucial to success in adopting a knowledge management strategy.  Annkissam is right there, helping nonprofits to understand what lies ahead, rather than urging them to commit time, effort, and money to without regard for what will meet their needs.

The new web site is  a good starting point for nonprofit professionals who are not inherently interested in knowledge management, but are focused on achieving organizational goals.  There’s very little available, online or on paper, about KM for nonprofits, and much of it is more than five years old; we were able to ascertain this with the help of Rachael Stark, the uber librarian.  Fortunately, we can use Nonprofit KM to aggregate all the information that currently exists, and to make available the resources that we have created.

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