Tag Archives: professionalism

What I’ve learned from working with mission-based organizations

Keep calm and be a unicorn

 

Here are a few lessons I’ve learned, in no particular order:

  1. You need to make sure that your mission, operations, and desired outcomes are aligned with each other.
  2. Movements for equity, inclusion, and belonging have the potential to revolutionize both mission-based organizations and philanthropy.
  3. Carefully tailored one-to-one desk-side coaching usually increases a worker’s effectiveness much more quickly than classroom training.
  4. The nonprofit/philanthropic sector in Massachusetts is different from the analogous sector in any other state in the U.S.A.
  5. Poverty is an insufficient reward for devoting one’s professional life to a nonprofit organization.
  6. In a mission-based organization, many problems that initially appear to be about information and communication technology are really about organizational culture, knowledge management, or a combination of organizational culture and knowledge management.
  7. Age discrimination is alive and well in mission-based organizations.
  8. It makes much more sense to aim to run a nonprofit organization like a highly effective organization, rather than to aim to run it like a business. There’s nothing inherently superior (or inferior) about businesses.
  9. Every human being is eligible to help others and to be helped by others; moreover, it’s a mistake to stigmatize being helped by others.
  10. Bringing token members of various demographic minorities into the building isn’t enough; real power means being at the table when crucial information is disseminated and crucial decisions are made.
  11. When you decide to solve a problem, you need help from the people who are deeply affected by the problem in order to determine:
  • the real nature of the problem
  • the possible solutions
  • a clear and specific idea of what success in solving the problem would look like

I invite you to leave comments about what lessons you’ve learned from working with mission-based organizations!

Or, if you prefer to send me a private message, you can do so by using the form shown below:

 

 

Nonprofit technology and drive-by volunteering: Not a good combination!

scream

This is not a popular point of view, but hackathons and other short term tech volunteering opportunities bring on my anxiety rather than my enthusiasm.  I think of these situations as drive-by volunteerism, and potential disasters for nonprofit organizations.

Let’s switch to a less violent metaphor than a drive-by shooting – we can talk in terms of the perinatal year.  (I’ve worked with programs for teen mothers and their babies, which gave me the idea for the comparison.)

The birth of a child and the completion of a nonprofit technology project have a lot in common:

  • Planning (This does not always happen, but it’s advisable.)
  • Conception (I admit that this generally more fun in cases of human reproduction than in cases of nonprofit technology projects.)
  • Gravidity (This often includes nausea and stretch marks.)
  • Labor (This is usually painful.)
  • Delivery (This can involve emergency surgery.)
  • After care for mother and child (This often includes a hand-over from one specialist to another.)

Perhaps it’s not a perfect analogy; however, it illustrates my point that it’s realistic to think in terms of a twelve-month cycle for the successful implementation of a nonprofit technology project.  A technology implementation does not begin at the labor stage, and delivery certainly does not mark the end.

Skills-based volunteering, especially skills-based tech volunteering, is simply different from spending the afternoon stuffing envelopes on behalf of your favorite cause.

Moreover, volunteer management is a professional skill set in its own right; it requires experience and knowledge of best practices. It’s not something than just anyone can do spontaneously.

Unfortunately, the sort of nonprofit that is most in need of volunteer assistance with its technology – a small, under-funded organization – is the least likely to have a professional volunteer manager on staff, or an IT professional who can take long term responsibility for the tech implementation.

This is why the thought of a short term tech volunteer project for a small, under-funded and highly worthy nonprofit fills me with horror.  The likelihood seems so strong that the long term implications haven’t been considered, and that it might actually be a disservice to the organization.

This is also why I’m deeply grateful that Common Impact, a wonderful nonprofit based here in Boston, has developed a model for skills-based volunteering that is highly effective for tech implementations.  Fortunately for all of us, they are willing to share what they’ve learned.  Tomorrow, Patricia Vaccaro-Coburn of Common Impact will be our featured guest at a TNB Roundtable session on best practices in managing tech volunteers, and I am confident that this will be an enlightening experience for nonprofit professionals who see short-term volunteer tech projects as the solution to their problems, rather than the beginning of new set of challenges.

What I love and hate about serving as a consultant

love hate

Talk about first world problems!  I love my clients as people. I love the projects. I love the missions.  I love working on strategyI love nonprofit technology.

In so many ways, my professional life is a dream.  But it can also be very sad, because I’m always worried about becoming the consultant’s version of the overly attached girlfriend.  I end up loving my clients so much that I don’t want to wrap up the project.

The truth is that I love being part of a team.  I love working with the same people over time, having an office that is somewhere other than my home, and having an organizational affiliation.  If someone hired me to be a full-time member of team, doing the work that I currently do, I’d be in heaven.  But it currently seems that being an independent consultant is my best option for doing what I love.

I’m not wrapping up any projects at the moment, but of course I’m wrapping up the year.  I want to pause and tell my past and current clients how much I love them. It really is a privilege to serve them.  In my mind, they’ll always be my clients, now matter how brief the project is or how long ago it was finished.  I also want to tell them that my separation anxiety is my problem, not theirs!

But most of all, I want to wish them a beautiful new 2013 – a year of peace, joy, prosperity, health, justice, and fulfillment of all their goals.

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