Tag Archives: annkissam

Wearing many hats, and adding a new one

many hats

deborah as unicorn

Continuing my practice of wearing many hats, I will be coming out tomorrow with a detailed announcement of my latest headgear.

In addition to my work as a solo consultant, I am also:

1) Moderator and administrator of the Mission-Based Massachusetts group, which is sponsored by Annkissam, an organization committed to the strength of Massachusetts nonprofits.

2) Senior strategist at Tech Networks of Boston.

3) Chief strategic officer at TNB Labs.

Number 3 on this list is quite new, since TNB Labs is a brand partner of Tech Networks of Boston.  It was separately incorporated on July 1, 2016.

Please check back tomorrow for the official announcement!

Meet the volunteer nonprofit technology mavens of March 2015!

An Evening of Pro Bono, Sales-Pitch-Free Tech...

 

I love working with Annkissam, and one of my favorite tasks is assisting in organizing their pro bono, sales-pitch-free  tech consultation events for local nonprofit professionals.

The next pro bono event will be on the evening of March 31st at the Cambridge Innovation Center.

Tech Networks of Boston and 501 Partners will be serving as co-hosts; I love to see these three mission-driven nonprofit technology assistance firms collaborating to serve nonprofit organizations.

I also love to see a wide range of other nonprofit technology mavens volunteering a few hours of their time at these events to offer consultations to any of the nonprofit guests who request assistance and advice.  In addition to the immediate help that this provides to the attendees, the event is a opportunity for nonprofit techies to do skills-based volunteering together, and sends a crucial message about our ability to collaborate.

Here is the all-star March 2015 team of nptech volunteers!

How much fun is the Nonprofit Technology Conference? This much fun. (Plus some thoughts about shifting from tactical to strategic support of nonprofit organizations.)

Deborah is delighted by the artist's rendition of a concept of Tech Networks of Boston's. The photo was taken at the Netsuite.Org booth, at the 2015 Nonprofit Technology Conference .

Photo by Peggy Duvette of Netsuite.Org.

The good folks of Netsuite.Org had a great idea for their exhibit area at the Nonprofit Technology Conference this year.  They asked attendees to describe their technology visions in three words.  I chose “shared” “data,” and “outcomes.” and an artist quickly drew up a visual to express this.  (Unfortunately, I did not note down her name; I hope I can find it in order to give her proper credit for her work.)  The photo shown above was taken by Peggy Duvette, and as you can see, I was delighted to see this concept, which is part of Tech Networks of Boston’s strategic thinking, become part of the patchwork quilt of ideas that were being expressed.

Here’s a close-up of the TNB concept:

I (Deborah) took this photo at the Netsuite.Org booth, at the 2015 Nonprofit Technology Conference. Alas, I did not note down the name of the artist who did this drawing.

I took this photo at the Netsuite.Org booth, at the 2015 Nonprofit Technology Conference. Alas, I did not note down the name of the artist who did this drawing.

At TNB, we are thinking more and more about collaborative technology management – not just in terms of how we work with our nonprofit clients, but also about how clusters of NTAPs and nonprofits can work together toward a shared long term goal.   We have great relationships (and in many cases, shared nonprofit clients) with some great local nonprofit technology assistance providers, such as Annkissam* and 501Partners.  The three NTAPs are already collaborating on a series of sales-pitch-free evenings in which local nonprofit professionals are offered pro bono tech consultations.

However, the potential exists to do so much more, especially considering how many clients we share.

Wouldn’t it be great if the three NTAPs could offer their shared clients the following:

1) Seamless integration of TNB, AK, and 501P’s services.

2) Shared best practices for clusters of nonprofits with similar programs, operations, or missions.

3) Coordinated outcomes measurement and management for nonprofits that have overlapping constituencies.

The joy of #15NTC is in realizing that although we are just three NTAPs in one region, we are part of a wider movement.  In fact, if you were to look at the entire collection of artist’s renderings that were done at the Netsuite.Org exhibit area, you’d see that many nonprofit organizations are on the cusp of dreaming this dream.  Most of in the nonprofit sector understand that for lasting positive change in the world, one program at a single nonprofit organization is not enough.  The future is in sharing and coordinating our work.  What if nonprofit technology assistance providers started with that challenge, rather than the challenge of keeping a network server from crashing?  The emphasis would shift from the tactical support of nonprofits to the strategic support of their missions.  And by “missions,” I don’t mean vague statements; I mean specific (and even quantifiable) positive changes that nonprofit profits have committed themselves to delivering to their stakeholders.

Because mission achievement is why we all get up in the morning to do our jobs.

And because building a nonprofit technology movement that supports mission achievement is the best possible reason for participating in the Nonprofit Technology Conference.

 

* I also serve Annkissam directly as a consultant.

 

 

 

The Massachusetts Institute of Nonprofit Technology: Let’s Do This!

Massachusetts Institute of Nonprofit Technology

 

We need a Massachusetts Institute of Nonprofit Technology, and I can tell you what degree program we need to establish first:  Bachelor of Nonprofit Data.

The inspiration for this comes from many conversations with many people, but I’d especially like to credit Susan Labandibar, Julia Gittleman, and Laura Beals for pointing out, in their different ways, that one of the most pressing real-life challenges in nonprofit technology today is finding people who can bridge between the outcomes / impact assessment / evaluation / research team (on one hand) and the information systems team (on the other hand) at a nonprofit organization.

Not that I’m a professional full-time data analyst myself, but if I were, I’d find the numbers, and start doing the math:

  • How many brilliant computer scientists are graduating right here in Massachusetts every year from our best high schools, colleges, and universities?
  • Of those graduates, what percentage have strong skills in database design, database development, database management, or data analysis?
  • Of those who have strong data skills, what percentage would be eager to use their geek skills for good, if they were offered an attractive career ladder?

That’s our applicant pool for the Massachusetts Institute of Nonprofit Technology.  (Or MINT, if you prefer.)

Now, let’s figure out the absolute minimum of additional knowledge that these computer science graduates would need in order to be the kind of data analysts who could bridge between the outcomes / impact assessment / evaluation / research team and the information systems team  at a nonprofit:

  • Outcomes measurement
  • Outcomes management
  • Impact assessment
  • Evaluation
  • Social research methods
  • Knowledge management
  • Organizational cultures of nonprofits
  • Nonprofit operations
  • Organizational cultures of philanthropic foundations

That’s our basic curriculum.

If we want to expand the curriculum beyond the basics, we can add these elective subjects:

  • Nonprofit budgeting
  • Group dynamics
  • Ethics
  • Etiquette
  • Negotiation
  • Project management
  • Appreciative inquiry
  • Meeting facilitation

All of these electives would pave the way for other degree programs, in which they would also be extremely useful:

  • Bachelor of Nonprofit Systems Engineering
  • Bachelor of Nonprofit Web Development
  • Bachelor of Nonprofit Help Desk Support
  • Bachelor of Nonprofit Hands On Tech Support
  • Bachelor of Nonprofit Social Media

I already have my eye on some great local colleagues who could be the faculty for the Bachelor of Nonprofit Data program.  In addition to Susan, Julia, and Laura, I’d want to recruit these folks:

Please note that three members of the TNB team top the list of potential faculty members.  Why?  Because I work there, and because TNB has set a Big Hairy Audacious Goal of developing the careers of 1,000 technology professionals. This undertaking would be very congruent with its vision!

However, setting up the Massachusetts Institute of Nonprofit Technology must be a collaborative effort.  It will take a strong network of colleagues and friends to make this happen.

Do you think that this is needed?  Do you think my plan needs a lot of work?  Do you have any ideas or resources that you’d like to suggest?  Please feel free to use the comments section here to share your thoughts.

Is KM for you?

km equals no wtf

I had a great time collaborating with Rachael Stark (the uber librarian) on the Annkissam white paper about knowledge management for nonprofits.  One of our challenges in writing it was our recognition that many nonprofit professionals might be in a lot of organizational pain without realizing that the pain might be addressed by a knowledge management strategy.  We then had fun coming up with typical scenarios that anyone would recognize as problems, and that we knew to be knowledge management challenges.  By articulating them, we might be able to meet nonprofit professionals where they were and offer them assistance.

We were well into the creation of the white paper, when I realized that I had been unconsciously influenced by a pamphlet that a friend of mine gave me long ago.  He was a member of Alcoholics Anonymous, and this pamphlet asked some simple questions to help problem drinkers decide whether A.A. was for them.

Here are the scenarios that Rachael and I offered in our white paper on knowledge management for nonprofits.  If you are a nonprofit professional, you can decide for yourself whether KM is for you:

  • When a staff member gets sick, takes a leave, retires, resigns, or goes on vacation, then other employees are unable to locate crucial information.
  • The executive director (or another top-level staff member) is scheduled to retire, but his/her most crucial organizational knowledge is not written down, and there is no strategy in place for conveying it to his/her successor.
  • Project teams generate multiple versions of key documents, but it’s hard to gather all the changes in one place. No one knows for sure which version is the final one, and the wrong version may be used by accident.
  • Staff members don’t know which colleague to approach with questions on a specific topic.
  • No one in the nonprofit organization is certain about the history or current status of its relationship with a specific project, funder, or partner.
  • Manuals of policies and procedures exist, but staff members have difficulty finding the relevant passage in them when they have a specific question that urgently needs to be answered.
  • Staff members don’t know about existing resources and reports that could help them make good strategic decisions.
  • Standard information that is needed for a routine operation must be gathered by hand from disparate paper and electronic sources each time it is needed.
  • The organization has scaled up to national operations. Now that the staff members are geographically distant from each other, they have difficulty sharing or obtaining
    information from their colleagues.
  • Staff members feel frustrated, rushed and overworked because information is hard to find, or because they are never confident they have the right version.
  • It is difficult to determine whether the nonprofit organization is meeting its mission fully, partially, or not at all.
  • If the nonprofit organization is meeting its mission, it is difficult to ascertain what factors are making this possible, and what factors are extraneous.

Alcoholics Anonymous is a great organization, and one of the bits of A.A. wisdom my friend taught me is that success in helping people happens through “attraction, not promotion.” It is only when people are in enough pain that they are able to hear that help is available and willing to try doing things differently. Perhaps we can hypothesize, in a limited way, that as with recovery from alcoholism, so with adoption of a knowledge management strategy within a nonprofit organization.

Meet the #NPtech mavens of November 2014!

I (heart) NPtech

On Monday, November 3rd, Annkissam, Tech Networks of Boston, and 501Partners
will be co-hosting an evening of pro bono, sales-pitch-free tech consultations for local nonprofit professionals!

This event will take place at the Venture Cafe in Kendall Square.  Nearly seventy nonprofit  professionals will be able to have short one-to-one consultations with as many mavens as they like.   (I will be one of them, offering consultations about strategic tech planning, knowledge management, social media, web strategy, and some other topics.)

I want to give a big shout out to my fellow mavens, who are volunteering to serve the nonprofit attendees in a completely sales-pitch-free environment:

In addition to the excitement of an event that enables me to work with a slew of nonprofits that are making the world a better place, I love the idea of showing the world that our local community of nonprofit technology professionals is a surprisingly collaborative one.  Three nonprofit technology assistance companies are coming together to host and underwrite the evening, and the 21 mavens will be working side by side in one room.  We’ll be encouraging all of our guests from the nonprofit sector to solicit second, third, and fourth opinions.  The goal isn’t to block them from exposure to other vendors, but to make sure they have the information they need and an opportunity to identify resources that are a good fit for their needs.

Nonprofit Knowledge Management: It’s alive!

nonprofit knowledge management

Yesterday, I had the great pleasure and privilege of helping to facilitate a workshop on knowledge management for small nonprofits at the Massachusetts Nonprofit Network conference, along with my esteemed colleagues Mollie Murphy, Kevin Palmer, and Jim Fisk.

This session also marked the debut of Annkissam’s new web site, Nonprofit KM.  I’m thrilled with the design work that Tsholo Thekiso (also from Annkissam) has done to make it clean and beautiful.  Right now, the new site only has a few items on it; more will be forthcoming.  At the moment, I’d especially like to recommend two items to your attention:

Special thanks go out to the uber librarian, Rachael Stark, who has worked very closely with me on Annkissam’s knowledge management for nonprofits initiative, and is responsible for much of the information and insight that is infused in the new Nonprofit KM web site.  To know Rachael is to understand the power of librarianship, and to glimpse the potential for collaboration between librarians and nonprofit professionals.

I’m also grateful to the Annkissam team in general and its Drupal development team in particular.  Although Annkissam has developed an excellent Drupal-based knowledge management system for small nonprofits, Habitat, the new Nonprofit KM is all about providing crucial assistance to those who are struggling with knowledge management challenges, rather than a commercial message about Habitat.  Likewise, yesterday’s workshop on knowledge management for small nonprofits was all about brainstorming the main problems and possible solutions, and not a sales pitch for this specific product.

And that’s the way it should be.  In fact, it’s important to understand that not every problem in nonprofit operations can be solved by knowledge management, that there is a range of strategies that stretches far beyond any one software solutions, and that a commitment to organizational change is crucial to success in adopting a knowledge management strategy.  Annkissam is right there, helping nonprofits to understand what lies ahead, rather than urging them to commit time, effort, and money to without regard for what will meet their needs.

The new web site is  a good starting point for nonprofit professionals who are not inherently interested in knowledge management, but are focused on achieving organizational goals.  There’s very little available, online or on paper, about KM for nonprofits, and much of it is more than five years old; we were able to ascertain this with the help of Rachael Stark, the uber librarian.  Fortunately, we can use Nonprofit KM to aggregate all the information that currently exists, and to make available the resources that we have created.

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