Back in the 20th century, when I first started working in Massachusetts in the field of nonprofit technology, it seemed to me that the unofficial motto of every nonprofit was “Don’t tell anyone what we’re doing, because if you do, they’ll know what we’re doing.”
I wish I could tell you the story of my first experience with this tacit rule, but the people involved are still living, and they would never want me to mention their names or give anyone any information about the programs that they ran. So please use your imagination. All I can say is that all of the relevant facts about this organization’s programs are freely available to today on this organization’s web site, for anyone who cares to look it up. As far as I know, providing the names and phone numbers of the people directing the sites at which the programs are offered has not led to any catastrophes.
We’ve come a long way in the Massachusetts nonprofit sector, thanks to leadership from folks at organizations such as the Boston Foundation, the Massachusetts Nonprofit Network, and the Caring Force at the Massachusetts Council of Human Service Providers. They have done some hard work in fostering collaboration, and with collaboration comes more freely shared information about what each nonprofit is doing. (In my opinion, sometimes information sharing is the cause, and sometimes it’s the effect.)
I’m much obliged to people who have taught me a lot about the importance of nonprofit collaboration, such as Tom McLaughlin (who does a great deal of hands-on work to make it happen), Heather MacIndoe (who is doing academic research on the interplay of nonprofit collaboration and competition in the Boston area), and Susan Labandibar (who is pioneering some important new ideas about how nonprofit technology assistance providers can support organizations in collaborating for greater mission success.)
However, the new spirit of openness is much more than a regional phenomenon; it is an information age phenomenon. As Beth Kanter and Allison Fine have explained in their groundbreaking book, The Networked Nonprofit, we are living an age where every stakeholder is a free agent online. People who have strong ties or no ties at all to a nonprofit can use any number of social media channels to make facts and opinions about the organization available to everyone. While the privacy and security of client data is still an extremely high priority, nonprofits have already lost most of the battles in the war against transparency. So they might as well embrace the practice of sharing information with other organizations and start looking for ways to make their programs, operations, and missions complementary.
Transparency, accountability, and collaboration in the nonprofit sector are mostly positive developments – especially when compared to obsession with control, covering up wrongdoings, and stonewalling. As Louis Brandeis said, “sunlight is the best disinfectant.” Even if it were not, it’s clear that greater openness is now a fact of life in our culture. Our focus should not be on fighting the information age, but in balancing between its imperatives and the need to respect the privacy of the innocent and vulnerable.
Tagged: 20th century, accountability, allison fine, beth kanter, boston foundation, caring force, collaboration, complementarity, control, cover-up, democratizing the data, don't tell anyone what we're doing, free agent, heather macindoe, information age, information sharing, information wants to be free, louis brandeis, mass nonprofit network, massachusetts, massachusetts council of human services providers, massachusetts nonprofit network, mission, mission achievement, mnn, networked nonprofit, nonprofit, nonprofit collaboration, nonprofit competition, nonprofit missions, nonprofit operations, nonprofit programs, nonprofit sector, nonprofit technology, nonprofit technology assistance provider, nonprofits, nptech, ntap, online, online culture, openness, privacy, providers, providers council, security, social media, stakeholder, sunlight is the best disinfectant, susan labandibar, tbf, tom mclaughlin, transparency
Deborah, I think nonprofits cannot survive without collaboration. I’ve experienced “we can’t tell anyone” because “then there will be too much work and we can’t handle that.” So a careful assessment of capacity is needed as well as long-term planning for sustainability. Of course I’m “preaching” to the converted. I wonder if you know of the Encore Boston Network? I’d like to tell you more about it. Please google and read. email@example.com
Great post Deborah!
Yes, I agree we’ve come a long way to actually be open to collaboration.
I’ve had experiences in my fundraising career that mirror your “don’t tell anyone how we do this!” moments.
I also had an employer not want me to join a nonprofit board, because they were fundraising in the disease space (and I worked for an organization fundraising for a disease, not the same as the nonprofit board). I still don’t understand that one.
Thanks Deborah, that was a really fun post to read!
*Eric Segal *| *President**The Data Collaborative, Inc.*
v/f 866-973-9992 | Office 781-777-1119 366 Massachusetts Ave., Suite 203 | Arlington, MA 02474 *____________________________________________*
On Thu, Mar 19, 2015 at 11:35 AM, Deborah Elizabeth Finn, Strategist and
I share your perplexity, DJDIG! On one level, I can see that it comes from anxiety about scarce resources. On another level, I have to ask myself: if we lose the competition to make the world a better place because another organization has succeeded brilliantly in achieving that, have we really lost? After all, the world will still be a better place.